Terms & Conditions

Carmen & Rafaele Ltd. respects the privacy rights of its online visitors and customers and recognises the importance of protecting the information they might provide.

We will not pass your personal and account information to any other third party organisation except those of our partners involved in authentication & identity checks.

Any changes or updates in our privacy policy will be posted on this site.

When you open an account with Carmen and Rafaele Ltd (including when you place an order with us) or subscribe to our mailing list, we ask for information such as your name, home & email address, and shipping & credit card billing address. Contact telephone numbers may also be requested so that we may contact you if there is a problem with your order. All this information is necessary to process, fraud check and notify you of acceptance of your order & delivery arrangements.

We do not store any details of your debit or credit cards or other financial details other than the billing address.


Our site uses industry-standard secure server technology software to ensure your information is protected whenever you place an order or access your account information. This SSL software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.
We confirm that any information we collect from you will only be used lawfully and in accordance with United Kingdom Data Protection Legislation (the Data Protection Act 1998).
Payments for orders placed on our site whether by debit or credit card are made via Paypal. You do not need to have a Paypal account to pay by card. Paypal allows you to pay without setting up an account.

Alternatively, if you already have an account with Paypal, it should be even quicker for you since both systems will have pre-registered your basic details.

A Secure Shopping Guarantee has been established for every payment transaction made on our site. If any unauthorised charges were to appear as a result of shopping with Carmen & Rafaele Ltd. you must notify your debit or credit card provider in accordance with reporting rules and procedures.


A cookie is a small text file stored by a web site on your computer to keep track of information about your browsing on that site. We use cookies to understand site usage, to improve the content and keep track of what you have put in your shopping basket.
The cookies we use on Carmen and Rafaele Ltd are used either solely on a per session (visit) basis or to maintain user preferences. Cookies are not shared with any third parties.


We use this to understand how our site is being used in order to improve the user experience. All data collected is anonymous.
Further information on Google Analytics can be found at : www.google.co.uk/intl/en/analytics/privacyoverview.html


By subscribing to our mailing list you are opting to receive communications from Carmen & Rafaele Ltd by email. You will, however, have the opportunity to unsubscribe from our mailing list.
You can review the personal and account information we are holding in your name, by going to My Account where you can review and update your details accordingly.
Alternatively, if you have any queries about the personal and account information we are holding in your name, please contact us directly and we will be more than happy to review your file and update our records. Please allow up to 28 days for changes to take effect.


Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.


This website is controlled and operated by Carmen & Rafaele Ltd. These terms and conditions and all matters connected with any order you place in our website are governed by English law.


This website is owned and operated by Carmen & Rafaele Ltd, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Carmen & Rafaele Ltd. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Carmen & Rafaele Ltd.


Made to Orders are non-returnable, non-exchangeable and must be agreed to before orders can be engaged. You will receive a confirmation e-mail with further details once orders have been placed. Items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you.


Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between Carmen & Rafaele Ltd and you will be confirmed once you receive an email with delivery information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price.

If items that you order are out of stock, subject to a delay or have pricing issues, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel the order within 48 hours.

We aim to dispatch all orders within 3 working days subject to credit clearance and address verification. All first time orders must be shipped to the billing address.

Shipments are insured whilst in transit from Carmen & Rafaele Ltd until the parcel is signed for, at which point responsibility for your purchased goods passes to our client.

The courier may authorise parcels to be left at an agreed location (e.g.. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorise this form of delivery do so at their own risk. Neither Carmen & Rafaele nor the courier company are responsible for lost/stolen parcels.

Taxes and duties are calculated according to your shipping destination. UK VAT will be applied to orders shipped to the EU and UK, excluding Channel Islands.

We regret that at present we do not sell and ship to outside UK and European destinations.